Privacy

The Contact page invites you to send a project enquiry. The form asks for:

• Name
• Company or brand
• WhatsApp number
• Email address
• Service needed
• Industry
• Budget range (optional)
• Timeline (optional)
• Project message

When you submit the form, the details you entered are assembled into a message that opens in WhatsApp on your device so you can send it directly to us. If WhatsApp is unavailable, you may email the same details to matrixagency.eg@gmail.com.

When you visit this website, standard technical information may be processed by the hosting platform to serve pages and protect the service — for example your IP address, browser type, referring page and request timestamps. We do not use this information to identify individual visitors.

The Contact page temporarily saves the values you type into the form in your browser's sessionStorage so your entries are not lost if you switch language. This data stays on your device and is cleared when you close the tab.

• To respond to your enquiry and discuss a potential project.
• To keep the website running, secure and reliable.
• To improve how the website presents our services.

The website relies on a small number of third parties to function:

• Hosting platform — the site is served by our hosting provider, which processes standard request and delivery data.
• WhatsApp — clicking a WhatsApp link opens a conversation on WhatsApp's platform, which is operated independently of us.
• Email provider — messages sent to matrixagency.eg@gmail.com are delivered through the email provider that hosts that inbox.
• Instagram — links to our Instagram profile open on Instagram's platform.
• Video delivery — some background videos are streamed from a content delivery network, which processes standard request data needed to serve media.

Each of these providers operates under its own privacy policy.

This website does not set marketing or advertising cookies. If a website-analytics tool is enabled by the site owner in the future, it will only receive non-identifying structural events (for example, that a form was started) and never the contents of the fields you enter.

Enquiries you send us are kept for as long as reasonably needed to respond to you and to keep a record of the conversation. We do not publish a fixed retention period at this time; you may ask us to delete your enquiry at any time using the contact details below.

The website is served over HTTPS. We apply reasonable technical and organisational measures to protect the information we receive, but no method of transmission or storage is completely secure.

You can choose not to submit the Contact form. If you have sent us an enquiry, you may ask us to access, correct or delete the information you provided by emailing matrixagency.eg@gmail.com. We will respond within a reasonable timeframe.

This website links to external sites (for example our Instagram profile and WhatsApp). We are not responsible for the content or privacy practices of those sites.

We may update this page to reflect changes to how the website works. The “Last updated” date at the top will always reflect the most recent revision.

For any question about this page or the information you have submitted, email matrixagency.eg@gmail.com.